Change and cancel policy

Product Type	Change Policy		Cancellation Policy
Product Type	Modification time	Service Charge	Cancellation time	Refund
Tour Package / Route Itinerary (including all trips with accommodation)	>30 days prior to tour departure date	If amendment is available, one free modification	>30 days prior to tour departure date	90% of tour cost paid will be refunded
	20-30 days prior to tour departure date	If amendment is available, service charge of 5% of tour cost paid	20-30 days prior to tour departure date	80% of tour cost paid will be refunded
	15-19 days prior to tour departure date	If amendment is available, service charge of 10% of tour cost paid	15-19 days prior to tour departure date	50% of tour cost paid will be refunded
	Within 14 days prior to tour departure date	No amendments available	Within 14 days prior to tour departure date	No refund available

Day Tour/ Half Day Tour/ Attraction Tickets	>15 days prior to tour departure date	If amendment is available, one free modification	>15 days prior to tour departure date	90% of tour cost paid will be refunded
	10-15 days prior to tour departure date	If amendment is available, service charge of 5% of tour cost paid	10-15 days prior to tour departure date	80% of tour cost paid will be refunded
	5-9 days prior to tour departure date	5-9 days prior to tour departure date	5-9 days prior to tour departure date	50% of tour cost paid will be refunded
	Within 4 days prior to tour departure date	No amendments available	Within 4 days prior to tour departure date	No refund available

Cancellation

If the supplier has not reached the minimum passengers required or due to weather or other force majeure factors resulting in the cancellation of the original booking, we will provide a full refund or recommend a selection of similar products in exchange. We will do our best to accommodate the travel needs of our customers
If a travel product or service contains the phrase “upon confirmation, the departure date cannot be changed or refunded” within the Product Details section, we will not accept any modifications or refunds for this product. The Change and Refund Policy table above will not apply
All tours groups can only be cancelled by Gotrip Travel Service and cannot be cancelled by the tour group supplier
If you are late or absent due to reasons such as flight delays or failure to participate in the specified travel product, Gotrip Travel Service will do its best to coordinate a solution with you. This is not a guarantee. In any event, we will not accept modification or cancellations in this scenario
There will be no refunds after participation in a travel product or service
If the customer needs to cancel the reservation for any reason, the bank transfer fee will be deducted in the refund together with the cancellation fee

Refund Methods

The refund method will be the same as the payment method, the currency of the refund will also be the same as the currency of the order
The exchange rate at the time of refund will be the same as the exchange rate at the time of payment. You will be responsible for any exchange differences
You will be responsible for the processing fees of the bank or payment institution that may be incur at the time of payment or refund
It may take up to 2 months for the credit card refund to be settled in your account
It may take up to 10 working days for Alipay and bank refunds to be processed

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